Beesley Energy

Legal

Complaints

If something has gone wrong, please tell us. We would rather hear about it and fix it.

How to complain

Email [email protected] with your name, order number or licence email, what happened and what you would like us to do. For a privacy complaint, email [email protected].

What happens next

  1. We acknowledge it within 2 business days.
  2. We look into it and may ask for details or logs. We never ask for your passwords, tokens or API keys.
  3. We aim to resolve it within 15 business days, and tell you what we have decided and why.

If you are not satisfied

  • Consumer and Business Services SA (cbs.sa.gov.au), or the fair trading body in your state or territory
  • The Australian Competition and Consumer Commission (accc.gov.au)
  • For privacy complaints: the Office of the Australian Information Commissioner (oaic.gov.au)

You may also go to a court or tribunal, including one where you live. Nothing here affects your rights under the Australian Consumer Law.